Vol. 28 No. 6 Serving New York Airports June 2006
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AVIATION NEWS
FAA ADMINISTRATOR VISITS VAUGHN COLLEGE
Marion Blakey, administrator for the eastern region of the Federal Aviation Administration (FAA), visited Vaughn College students on Thursday, April 28 to discuss the important role of air traffic controllers and career opportunities in the FAA.
AVIATION NEWS… cont’d on p. 13
JFK NEWS
ASDO Means INCOME for Queens Businesses
Chartered to help Queens Business make Airline and other Aviation industry connections, ASDO, under the leadership of Dolores Hofman, has done a remarkable job as attested by the many successful sales derived through participation at the ASDO networking functions at JFK and LGA.
Pictured (left to right): Catie Lynch, Admin. Assist.;William Huisman, Director, Aviation Developmental Council; Dolores Hofman, Program Manager Queens ASDO; Ralph Tragale, Manager, Govt & Community Relations, PANY&NJ; Donna Otton, Admin. Assist.
 
A GARDEN GROWS IN SOUTH OZONE PARK
The National Gardening Association and Hilton Garden Inn Times Queens / JFK Airport have teamed up to help "Grow a Garden " for P.S 124 in South Ozone Park. On May 11th 2006, the staff at the Hilton Garden Inn instructed kids about gardening, the evolution of a butterfly, and helped students from the 4th grade create a brand new butterfly garden. Then 4th grade students produced their brand new butterfly garden outside the main entrance of P.S 124 on 150th Avenue in South Ozone Park. "It was an amazing educational experience, for both the students and the staff of the hotel," said Joseph Turano, the Hilton Garden Inn Director of Sales. "And," he continued, "we were thrilled to give a beautiful garden back to the community in which we work, and the students live." The "Grow A School Garden" program consists of a special garden education package provided to schools by one of more than 260 local Hilton Garden Inn hotel properties. The package provides classrooms with all the tools necessary to grow and maintain an indoor or outdoor garden. Additionally, hotel volunteers visit classrooms each year to provide the personal teamwork and dedication needed to help the students learn to grow their gardens.
JFK NEWS. continued on page 3
Westfield Management at EWR honored
Westfield Concession Management at Newark Liberty recently honored several of their employees for providing exceptional service to passengers. Included are the 2005 Service Superstars, awarded to store associates, who each won two roundtrip tickets from Continental Airlines along with $200.
From L-R: Ken Buckner, Marketing Manager, Westfield; Ryan Hidalgo, Assistant G.M. for Retail Operations,Westfield; Ricardo Hernandez, 2005 Service Superstar (Metropolitan Museum of Art Store/Spirit of the Red Horse); Jan Kim, 2005 Service Superstar (Landau); Beluah Lambert, 2005 Service Superstar (Delaware North); Mark Mikhail, 2005 Terminal C Manager of the Year (Metropolitan Museum of Art Store); Mike Formisano, 2005 Manager of the 4th Quarter, Food & Beverage (Greenleaf's Grille); Dan Hall, 2005 Manager of the 4th Quarter, Retail/Services (Borders); Sandra Vasquez, 2005 Service Superstar (Famous Famiglia); Phil Capozzi, General Manager,Westfield.
CUSTOMER CARE
For Port Authority, more than just a catch-phrase
The Port Authority's Aviation Customer Care Conference: The Airport Experience was held on May 2nd in Manhattan. The event was well attended by members of the airport community as well as contractors and vendors for the Port Authority. T h e P o r t Authority has been focusing on customer care for a long time. Lysa Scully who directs the effort on an ongoing basis has one major task; transforming the concept of customer care into a day to day reality. We heard from speakers who support the
Port Authority such as Bush Bell who spoke about how to measure success. Kelly Price has the daunting responsibility to ensure that the retail area at Newark Liberty Airport is working as it is supposed to; and she spoke about how to make customer care a living and breathing every-day challenge. Waguh
Ousess, a Port Authority Executive with decades of aviation experience discussed ways to make passenger travel a better experience. Larry Kretz, an industry expert on self-service
Assistant Director Lysa Scully
talked about how self-service shouldn't have the aura of a non-service but that it could be an enhancement of the airport experience if it really works for the customer.
 
NAMES IN THE NEWS
CAMILLE POLIMENI RECEIVES AWARD
Camille Polimeni, Customs and Border Protection Area Director
Last month, Federal Executive Board representing 52,000 federal employees in the metropolitan area today honored Customs and Border Protection (CBP) Area Director Camille Polimeni and CBP Officer Wing Chan for meritorious service. The ceremony was held at the historic Ellis Island National Monument. Clifford Kirsch, Chairman of the Federal Executive Board praised the hard work and dedication of the forty-one federal employees honored not only for meritorious service, but for acts of heroism and extraordinary dedication to the public. "We need to remind America's best and brightest that public service remains a noble calling and will provide its employees with greater rewards than monetary ones." Ms. Polimeni stated that her 26 years of service with U.S. Customs & Border Protection has been filled with daily reminders of why having a career with the federal government is more than just a career and that at the end of every day there is a special feeling of giving back not only to the agency's community but to the greater community at large. Also receiving an award from CBP was CBP Officer Wing Chan.
Mr Chan was honored at the ceremony for his distinguished government service. Officer Chan has been working for Customs & Border Protection for over 14 years and currently coordinates a variety of programs at JFK Airport's mail facility.
Two airline industry veterans, Toby Joseph (left) and John Morgan, have joined EOS Airlines, the new all-premium class airline between New York and London making headlines since its launch last October. Joseph is EOS' new Executive Vice President of Global Sales; Morgan is Vice President of Europe and General Manager, United Kingdom
EOS LURES INDUSTRY VETERANS TO EXECUTIVE RANKS
Strengthens Management Team with Two Key Appointments
EOS Airlines, has added two key positions to its executive management team. Respected travel industry veteran Toby Joseph has been appointed Executive Vice President of Global Sales with offices in New York and London. At the same time, John Morgan, seasoned in the international airline business, has been named Vice President of Europe and General Manager, United Kingdom, based in EOS London operation, and will be reporting to Joseph. At EOS, Toby Joseph will oversee the airline's global sales effort, utilizing his extensive experience in worldwide travel sales and development. Joseph commented, "Eos has established a level of premium class service that is clearly setting a new benchmark in the industry. I'm excited about joining Eos during this time of growth and tremendous opportunity." Joseph most recently served as global chief operating officer of TQ3 Travel Solutions, an international travel management company which he was recruited to launch in 2000 by owner Tui AG. Over a six year period, Joseph led the international development process, assisting in the company's growth to a $12 billion entity employing 12,000 people and operating in 100 countries. John Morgan joins Eos from GB Airways where he had served as commercial director since 2004. Morgan started his career in airlines in 1988 when he joined British Airways in Melbourne, rising up management ranks in marketing and operations until he became general manager business sales/UK/I, a post he held until leaving in 2000. His tenure at British Airways provided Morgan with experience in many parts of the globe, including New Zealand, the South Pacific, Europe, the Mediterranean and the U.K.
SEE NAMES IN THE NEWS. continued on page 4
 
 
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