| GENERAL TOURISM IN LATIN AMERICA |
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2007 is going to be the fourth year of sustained growth says United Nations World Tourism Organization but what about Latin America? In the first eight months of 2006 international tourist arrivals totalled 578 million worldwide (+4.5%), up from 553 million in the same period of 2005, a year which saw an all-time record of 806 million people travelling internationally..
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Growth is expected to continue in 2007 at a pace of around 4% worldwide. The expected 4% growth for 2007, though slightly slower than in previous years, is... |
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| See LATIN AMERICA… continued on page 5 |
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| AIRLINE NEWS |
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JETBLUE DETAILS CUSTOMER
BILL OF RIGHTS |
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In the wake of a it’s storm related disaster response, JetBlue has quickly responded by announcing a customer bill of rights. Although this is a necessary and welcome first step, it is still apparent that the airline needs work on communications and infrastructure in order to be more flexible and responsive to special weather events. Snow and extreme temperatures froze equipment and grounded the company's planes at JFK, stranding |
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passengers inside the aircraft for up to 10 1/2 hours. JetBlue said it waited too long to call for help in getting the passengers off the planes because it hoped the weather would let up and the flights would be able to proceed. When the bad weather struck Feb. 14, JetBlue didn't have a system in place for so many stranded flight crews to call in and be rerouted to their next assignments, something it was working to rectify within a few weeks. Since then, David G. Neeleman, Jet- Blue's founder and chief executive, has been making the media rounds, trying to convince people - investors and customers - that the airline will recover. The service breakdown "was absolutely painful to watch," he said. The following paragraphs outline Jet- Blue’s corrective actions: JetBlue Airways rolled out a customer bill of rights that promises vouchers to fliers who experience delays. JetBlue customers will be compensated based on the length of the delays. The vouchers range from $25 to the full amount of the ticket. The delays include airplanes unable to taxi to the gate within 30 minutes and flight departures held up for a minimum of three hours. If JetBlue cancels a flight within 12 hours of its departure, customers can ask for a full refund or a voucher. JetBlue said passengers would also receive vouchers if flight delays are the airline's fault. JetBlue also vowed to deplane passengers if an aircraft is delayed on the... |
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| See AIRLINE NEWS… continued on page 3 |
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| JFK NEWS |
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| ASSIST LUNCHEON MEETING |
| (Airline Special Services and Interline Service Team) |
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Left to right: Al Graser, General Manager JFK-PANYNJ; Toni Carbonaro, PANYNJ; Tom Ronek, Finnair Spec. Svcs.; Mauri Leppala, Area Director Finnair; Joseph Xenakis, British Airways, Mngr. Cust. Svc.; Kathy Kennedy, United Airlines. |
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| DOUBLETREE HOTEL WELCOMES NEW MANAGER AT JFK |
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Barry Shatoof, General Manager and Karen Shultz, Asst. Director of Sales |
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The recently renovated Doubletree Hotel JFK Airport is pleased to announce the appointment of Barry Shatoff to the position of General Manger. Barry has a great deal of experience in both NYC and Long Island including the JFK market. His most recent position of two years was as General Manager at the Holiday Inn JFK Airport. Barry’s familiarity with the JFK market and organizations will help the Doubletree and its Sales Team to quickly implement the strategies that are necessary |
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to increase sales at the property. The new and current Doubletree Sales team consists of Joe Slane, Director of Sales and Marketing, Karen Schultz, Assistant Director of Sales, and Kingsley Egbuchunam, Sales Manager. The Doubletree Hotel located at 135-30 140th Street which offers a state of the art décor has 385 guestrooms and Junior Suite accommodations |
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Joseph S. Slane, Director of Sales & Marketing, and Kingsley Egbuchunam, Sales Manager |
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featuring the” Sweet Dreams by Doubletree” sleep experience is equipped with flat screen televisions, free high-speed wireless internet service, complimentary airport shuttle service to and from JFK airport, complimentary Business center, Café 140 Restaurant and Liberty Lounge. In addition the hotel offers the benefits of the Hilton Honors Guest Reward program and last but not least…top it off with the Doubletree Signature Chocolate Chip cookie served warm at check-in. |
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| JFK/LGA MEDPORT WELCOMES NEW STAFF MEMBER |
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Dr. Brian Dalia, Executive Director of JFK/ LGA Medport (right), welcomes newest staff member George Haughton, RPA-C (left). He will be working at both JFK and LGA offices. |
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| AIR CARGO ASSOCIATION LUNCHEON – JFK |
Ginger Priolo, President - Air Cargo Assoc. (left) and guest speaker Camille Polimeni, Area Director – U.S. Customs & Border Protection |
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It's Thursday night, not yet the weekend, but still in need of some down time. For anyone in the know, It's The Holiday Inn JFK. With a winning combination of staff and entertainment, it's a no-brainer. Karaoke night is hosted by Gary and Laurie Morris, a husband and wife team who are professional singers. Under the leadership of General Manager Barry Shatoff, you will find a relaxed, friendly, enjoyable atmosphere, with a nice dance floor, for when the spirit move you. Surprisingly, Karaoke night here brings out talent from all walks of life and industry. The Staff is as unique as the people they serve. Carmen, Dana, and John each bring their own sense of style to the bar...and the guests love it! Dana has been serving up drinks and laughter at the Holiday Inn for ten years. So whether you like it straight-up, or on the rocks...the staff and entertainment will take care of the stirring and shaking! You’ll have a great time. Cheers! |
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