| AIRPORT NEWS |
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| TERMINAL ONE CELEBRATES IT’S 10TH ANNIVERSARY AT JFK |
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The exquisite food fit the occasion, with a first class international assortment, including sushi, sashimi, rib eye steaks and baby lamb chops. Pictured is Rocco Manniello, Owner - A & R Food Service, Panini Restaurant, and Employee cafeteria at Terminal One. |
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Michel Cortier, original Air France Manager Dietr Bergt, original CEO, Lufthansa Yoshiaki Hata, original JAL Manager |
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| SEE TERMINAL ONE STORY INSIDE PAGE 11 |
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CUSTOMER CARE AWARDS ACKNOWLEDGING EXCELLENCE
IN CUSTOMER SERVICE |
The Port Authority’s third annual Customer Care Awards luncheon on May 12 again r recognized outstanding service provided by airport partners. From the Friendliest Terminal to the Best Overall Experience, it was a wonderful opportunity to highlight organizational and personal commitments to excellent customer service. Awards were presented in several categories: |
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Friendliest Terminal: EWR’s Terminal B, the highest rated terminal by our customers in courtesy across the entire airport experience. Thanks to the entire Terminal B team. |
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Best Terminal for Cleanliness & Condition: – JFK’s American Airlines and Terminal 8 staff, for the third consecutive year in a row. |
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Best International Arrival Experience: – JFK Terminal 4 – Customs and Border Protection staff. |
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Best Concessions at JFK, EWR and LGA: Westfield Concession Management at JFK’s Terminal 8, Westfield Concession Management at EWR’s Terminal C and AvAir Pros at LGA’s Delta Main Terminal. |
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Best Overall Experience: JFK’s Terminal 8 |
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Best Performance by a Port Authority Contractor –for Cleanliness and Condition: A threeway tie went tofor Red and Tan, for the longterm parking lot bus at EWR; Bombardier and Modern Facilities for EWR’s AirTrain Newark’s stations; and Bombardier, Unique Cleaning and Capital Cleaning for JFK’s AirTrain JFK’s stations and cars. |
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Best Performance by a Port Authority Contractor for Customer Care: Gateway Group One. |
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Director’s Partnership Award: Delta Air Lines at JFK for improvements made in Terminals 2 and 3. |
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NEW "RESILIENCY" TRAINING WILL HELP
JFK AVIATION WORKERS |
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| Problem solving to help travelers |
With warnings about a new round of delays coming this summer, air travelers will face escalating stresses at airports. Now, the Resiliency Edge, a new training program designed to give workers "tools" to relieve pressures on themselves as they solve problems for travelers, has kicked off its first class this week at John F. Kennedy International Airport, Terminal 4. Developed by the Human Resiliency Institute at Fordham University, the "Resiliency Edge" training program is the second part of a three-part system called |
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the Aviation Resiliency Project that seeks to support airport customer service levels by developing the "resiliency" of airport and airline workers who deal with stressed out passengers. "The Resiliency Edge training will, for the first-time, offer support to airline and airport workers, who have endured many challenges in their day-to-day work by providing them with skills to help manage... |
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| See RESILIENCY - page 3 |
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| CARGO NEWS |
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| NEEL D. SHAH MOTIVATES JFK AIR CARGO ASSOCIATION MEMBERSHIP |
With warnings about a new round of delays coming this summer, air travelers will face escalating stresses at airports. Now, the Resiliency Edge, a new training program designed to give workers "tools" to relieve pressures on themselves as they solve problems for travelers, has kicked off its first class this week at John F. Kennedy International Airport, Terminal 4. Developed by the Human Resiliency Institute at Fordham University, the "Resiliency Edge" training program is the second part of a three-part system called |
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Pictured left to right:
-Mike Bednarz- Manager Air Cargo Business Development Aviation Department of the PANY*NJ
-Willie Mercardo- President of Air Cargo Association; Cargo Sales Manager Aer Lingus -Neel D. Shah- Vice President Delta Cargo -Rene Espinet
- Vice President Northeast Region Forward Air |
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