they will be punished for making a mistake, the lean journey will fail. Practitioners need to take risks and learn from mistakes. The goal of lean logistics is to challenge existing processes and look for ways to reduce waste. Lean is not about eliminating jobs, it’s about becoming so valuable that job security actually increases. 3. Communication. Senior executives and operational managers need to communicate their lean vision and a reason for change. They need to address why employees should be doing things differently than in the past. Many companies fail with lean because success isn’t immediate. As the journey begins, institutional problems become visible. Apprehensions and expectations must be communicated as part of an ongoing dialog. Solving these challenges can be very rewarding. 4. Measure What’s Important. Many companies use various metrics to evaluate their lean progression. But the most important benchmark is employee morale. If employees are excited and engaged, enjoy problem solving and eliminating waste, other metrics will reflect the true reality. 5. Celebrating Success. Along the lean journey, every accomplishment, however small, should be recognized and celebrated. Small wins build over time and show progress. Acknowledging and rewarding performance goes a long way toward building a world class championship team. 6. Leaders as Teachers. Managers who tutor staff in lean best practices lead by example. It’s important to be visible and to take a proactive role in the learning curve so that employees recognize corporate commitment.

Airports Council International-North America (ACI-NA) recognized JetBlue’s Terminal 5, also known as T5, as the Richard A. Griesbach Award of Excellence winner in the 2009 Airport Concessions Contest. The contest judged T5’s overall concession program best out of fifteen worthy nominees for its tenant mix, quality, brands, sales performance, and build-out across the categories of food service, news and gift, specialty retail, and consumer services. Shortly after JetBlue’s T5 completed its first year of operations, the concession program gets its first major award from an international organization while it continues to break traditional airport paradigms and outperform expectations. “JetBlue is extremely honored and proud to receive this award from ACI-NA for the T5 concession program”, said Mitch Nadler, Director of Concession Management at Jet- Blue Airways.

Continental Airlines has announced that it will launch daily nonstop service between its New York hub at Newark Liberty International Airport and Munich, effective March 27, 2010. “We are excited about launching service between New York and Munich, the largest German city not currently served by Continental and a hub for our new partner Lufthansa,” said Jim Compton, the airline’s executive vice president of marketing. Flight CO106 will depart Newark Liberty daily at 5:25 p.m. and arrive in Munich at 7:50 a.m. the next day. The return flight, CO107, will depart Munich’s Franz Josef Strauss International Airport daily at 9:20 a.m. and arrive at Newark Liberty at 12:35 p.m. the same day. The schedule of the Continental service complements that of Lufthansa’s existing daily New York/Newark- Munich service, which departs Newark Liberty about three hours later and Munich about six hours later. The Continental flights will be operated by Boeing 767-200ER aircraft, seating 25 passengers in Business First and 149 passengers in economy class.

Air France lifted off its first A380 on Friday, November 20th from Roissy airport on the Paris-New York route, thus becoming the first European airway company to put the superjumbo into service. The inaugural flight is expected to begin from Paris at 11:45 local time and arrive at New York at 13:20 local time, with 538 passengers on board. Among the passengers, 380 are fans of the superjumbo, who bid for the seats in online

auctions through eBay, while the others are guests invited by Air France and conduc-