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| A Social and Benevolent Organisation |
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| A Thank You to All Those Who Helped |
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At the recent May 12, 2010 Customer Care Awards Banquet, the John F. Kennedy International Airport Chaplains were awarded the Special Partner Award for their assistance during the Icelandic volcanic ash eruption in April which left many Europebound passengers stranded in the airport for days. The religious men went above and beyond to talk with those who were stranded, offering kind words, supplies and comfort. Recently, I received a letter from the Chaplains , where they expressed their gratitude for having received the award. In addition, Rabbi/Chaplain Bennet M. Rackman mentioned his deep wish that we could somehow offer a thank you to all those who were there to help. As the Chaplains have noted, there were so many of us who gave what time we could to help our stranded customers get through those six worrisome days. There were numerous Customer Care Representatives and other airport employees at Newark Liberty International and Kennedy International who surpassed the call of duty, working long hours, added tours and extra days to talk with passengers, recommend hotels and transportation or |
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Lysa Scully is Assistant Director of Customer Care, Concessions & Airport Services for the Port Authority airports: Kennedy International, Newark Liberty International, LaGuardia and Stewart International. |
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help with finding alternate routes to their destination. To each and every person who pitched in, I would like to say "Thank You". Your service, whether it was offering a bottle of water, or talking with passengers in the terminals for days, helped us to get through until airlines were able to resume flights. Congratulations to all on a job well done! |
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Left to right: John Jacoby, General Manager, Newark Int'l Airport; Susan M. Baer, Director, Aviation Dept. PANY&NJ; Ernesto Butcher, Chief Operating Officer, PANY&NJ; Rabbi Bennett Rackman; Chris Ward, Executive Director, PANY&NJ; Fr. Chris Piasta; Rev. N.J. L'Heureux; Imam Ahmet Yuceturk; Jerry Spampanato, General Manager, JFK, PANY&NJ. |
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| LaGuardia Customer Care Awards |
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The Port Authority's Customer Care Reward & Recognition Program publicly acknowledges outstanding service provided by our airport employees, and recognizes these accomplishments on two different award levels. The Above and Beyond Service Award recognizes airport employees who go beyond their regular job duties to exceed the demands of the customer, and the Consistency in Service Award is presented to airport employees who pleasantly interact with customers while providing efficient service. LaGuardia Airport proudly announces its first quarter 2010 recipients of the Above and Beyond and Consistency in Service Awards. These recipients are listed as follows: |
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| Above and Beyond 2009 |
Jose Martinez and Alejandro Hernandez – Skycaps, Prime Flight Aviation Services
Joseph McCarthy – Traffic Attendant, 5Star Parking
Carlene Campbell – Taxi Dispatch, Gateway Group One
Zadie Bartley – CCR, Gateway Group One
Gisela Franco – Paradies Shops, Delta
Luz Mendoza – Paradies Shops, Delta
Dora Ho – New York Sports Bar, MarketPlace Development
Tara Santos – Jet Rock, MarketPlace Development
Rupdeep Parhar – Discover New York, MarketPlace Development
Hassan Jeffries – Au Bon Pain, Market- Place Development |
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| Consistency in Service 2009 |
Marina Germosen – Wheelchair Attendant, Prime Flight Aviation Services
Llewllyn White – Taxi Dispatch, Gateway Group One
Satyaanand Lillichan – Bus Driver, Servisair
Khazrah Nazir – CCR, Gateway Group One
Alicia Tamayo – Paradies Shops, Delta
Rocio Bustamante – Paradies Shops, Delta
Deepak Puri – Hudson News, MarketPlace Development
Angel Bolano – Famous Famiglia, MarketPlace Development
Kaur Karamjot – Hudson News, MarketPlace Development
We congratulate our Customer Care Reward and Recognition Program winners! |
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(Left to right): recipient Joseph McCarthy; LaGuardia General Manager Warren Kroeppel and 5 Star Parking Customer Service Manager, Maria Vinas |
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(Left to right): recipient and Customer Care Representative Khazrah Nazir; Warren Kroeppel LaGuardia Airport General Manager; recipient Zadie Bartley and the Customer Care Coordinator for LaGuardia, Cheryl Lee. |
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(Left to right): Gateway Taxi Dispatch Manager, Ed McKay and recipient Carlene Campbell along with LaGuardia General Manager, Warren Kroeppel. |
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(Left to right): recipients Jose Martinez and Marina Germosen; LaGuardia General Manager Warren Kroeppel; and Above & Beyond recipient Alejandro Hernandez. |
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(Left to right): Hudson News recipient Deepak Puri; the Hudson News Manager; recipients Kaur Karamjot and Rupdeep Parhar; LaGuardia General Manager Warren Kroeppel; recipient Hassan Jeffries; the OTG Restaurants Manager; recipient Angel Bolano and the Famous Famiglia Manager." |
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| Safety & Security Days at AirTrain Stations |
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Why not stop by and pick up some literature from the Port Authority Police who will be distributing information about Safety & Security on the following dates and times at AirTrain stations. • Wednesday, July 7 - AirTrain Newark - 3-5 pm • Tuesday, July 20 - AirTrain JFK, Howard Beach Station - 2-4 pm These Safety & Security Days are being conducted at various locations during the summer including Port Authority AirTrain stations, PATH stations and at the Port Authority's two bus terminals. These events are designed to share information on how to have a safer and more enjoyable travel experience. This is also another opportunity to encourage travelers at Port Authority facilities to report suspicious activity to Port Authority police or by calling the PAPD hotline: 800-828-7273. |
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