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| A Social and Benevolent Organisation |
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| AIRPORT NEWS |
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| JETWAY From Page 1 |
Jet Way Security and Investigations threw an extravaganza for the children at JFKids Port on Wednesday, June 10th. The event was filled with clowns, a bouncy, games, face paint, tattoos, music, cotton candy machines, and a whole lot of fun; not to mention the priceless smiles on a hundred little faces. The Jet Way management staff was on hand and truly got involved with the kids, participating in the activities throughout the event. At the end, kids were given goodie bags full of healthy treats to share with their families. Jet Way, a fairly new name in the security industry has its headquarters located at JFK International Airport. The company is gratified with the success and growth of their business over the last few years in the aviation industry. In order to show their gratitude and give back to the aviation community they thought no better than to reach out to JFKids Port, which provides day care to the children of airport employees, as well as the neighboring community. For Jet Way this was a small gesture to give back to the community which has shown their confidence, and given their utmost support to Jet Way over the past years. Jet Way Security and Investigations provides "Complete Security Solutions": Their goal is to provide their customers with "Smart Technology" and skilled services at highly competitive rates. For more information on the company and their services, please visit www.jetwayllc.com. |
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| PORT AUTHORITY AWARDS EXCELLENCE IN SERVICE AWARDS |
Kudos to Gateway Group One for garnering service awards |
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| Joe Alba |
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It is the performance of people who are in contact with customers every day that separates excellent companies from |
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mediocre companies. Gateway Group One, through several of its dedicated staff supporting Port Authority facilities in the metro area has reached that high level of performance. The Port Authority has awarded the Customer Care Employee of the Year award to Bar-Jonah Portado, Thomas Ofori, Benjamin del Rio, Loarraine Smith and Royston Hill, Customer Care Representatives at LaGuardia Airport, John F. Kennedy International Airport and Newark Liberty international Airport. This award exemplifies "Consistency of Service and for going Above and Beyond". I had occasion to speak with one of the award winners, Lorraine Smith. Lorraine was working at Federal Circle area at JFK Airport a week or so ago and met with a woman distraught over missed connections, and a raft of other problems. Well, this woman was so impressed and moved by Lorraine's help that she actually called her when her flight arrived at her destination to thank her. Lorraine said to me; "I love this job and I really enjoy helping people." I believe Lorraine speaks for all the other winners when she makes that statement. Gateway Group One also was awarded Contractor of the Year award. This is a prestigious award from the Port Authority that recognizes the value and the service that Gateway brings to the table. In addition, the award recognizes Gateway for having the fewest standards missed in the mystery shopping program for employee attitude, appearance, awareness and knowledge and for the commitment that this company makes on a daily basis to improve the customer experience at LaGuardia Airport. The presentation, which was made at the annual Awards luncheon on May 12th, 2010, marks the fifth year of recognizing the dedication and commitment of their partners and contractors. The award is based on the results of their Performance Measurement Program, which include the customer satisfaction survey, mystery shopping and quality assurance inspections. Gateway Group One is no stranger to this award having been the recipient of the same award in 2006 and 2007, as well as 2009. "We are so proud to be a part of this team and are grateful that our pleasure of working at LaGuardia is appreciated" said Jay Vasudevan, the CCR Manager at the airport. "This award exemplifies the standards and commitment of Gateway Group One and our team who make it such a success. This award really belongs to all of them" said Kurus Elavia, CEO of Gateway Group One. |
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| AIRPORT MEDICAL OFFICES OPENS NEW SITE AT BUILDING 22A |
Airport Medical Offices at JFK, La- Guardia and Newark Liberty International Airports has announced plans to open their newest on-site facility in Building No. 22A at JFK (next to Citibank on JFK property and just outside the Terminal Areas). "At Airport Medical the mission is simple, we consistently deliver high quality, comprehensive primary care, occupational health, urgent care and corporate healthcare services to our patients 24 hours a day, 7 days a week. Great care just got closer and more accessible than ever for employees, travelers and the greater JFK Airport community. Dr. Dellorso, Dr. Goutos, Dr. Olshanetskiy and our entire healthcare team, are excited to be back on the Airport at JFK to provide the care our patients need, with the convenience... |
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| See AIRPORT NEWS - page 4 |
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